What we ship with your order — and what we do not

We buy the part in the United States, issue U.S. export documents, and book international freight. Destination customs clearance, local duties, and taxes stay with the importer of record. That split is what keeps the quote honest.

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How an order moves

  1. 1

    We purchase on U.S. channels

    OEM or surplus, quoted against the nameplate. Title of the goods for export is set up so we can issue a commercial invoice and packing list.

  2. 2

    We prepare U.S. export paperwork

    Commercial invoice, packing list, and the export data the carrier needs. HS / NCM classification on our invoice is our best description of the goods — the importer still confirms classification at destination.

  3. 3

    We book international freight

    Air, courier, or ocean depending on weight, urgency, and what you asked for on the quote. Tracking is shared when the carrier assigns it.

  4. 4

    The importer clears at destination

    Duties, local tax, and filing with destination customs are the importer’s (or their broker’s) job. We are not the destination customs broker.

What is in our quote

Part price in USD, U.S. handling, and the international freight option you chose. Destination duties and taxes are not included unless a quote line says otherwise — they are assessed where the goods clear.

What you should have ready

An importer of record, a broker if you use one, and a delivery address (plant, bonded facility, or broker warehouse). Send that with the first quote request so freight is priced once.

Freight and documents FAQ

Get In Touch

Have a part number for an encoder, motor, drive, or obsolete board? Contact us for a sourcing quote.

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Contact Information

Phone Number

Available on request

Office Location

Orlando, FL

Business Hours

Monday - Friday9:00 AM - 6:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed